H&R Block
Refund

It has been 24 days now since I filed my taxes. H & R Block told me I would have a check if filed with the RAC program. I first filed on 1/18 and IRS says my taxes were okay. I went to the where's my refund web site and the site states that they have sent my check. My check is suppose to go to the HR Blocks bank to be processed so they can get their fees from me. After that they are suppose to direct deposit the check in my account. Every time I call my local office they tell me they have no way of knowing where it's at. I go to the online site and ask questions regarding this matter, and they delete every question I ask. I feel they do this so other sustomers doesn't see their unprofessional ethics. They will not answer my phone calls anymore nor will anyone talk to me. I will say this again. IRS has released my refund to HR Bank, so in other words HR Block has my money but yet they refuse to let me know what is happening. On top of that they charged me an additional 60.00 to do the RAC program, and promised I will have a refund in 15 days. What can I do, no one will talk to me or answer my questions?

Company: H&R Block
Country: USA
State: Iowa
City: George

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