Pizza Hut
Unfulfilled Order, Miscommunication, and Unprofessional Customer Service

On a Monday night at 7:39, I placed an order with Pizza Hut via their online platform. The website indicated that it would take up to three hours for my pizza to be delivered, with an estimated arrival time of 11. Confused by this prolonged wait time, I immediately called the Pizza Hut store to confirm if this was accurate. They affirmed it was, explaining that they only had one driver available that night. Consequently, I decided to wait.

When I called the Pizza Hut store at 11:09 to inquire about my order, the representative who answered the phone rudely stated that the store was now closed. This was a blatant falsehood, as Pizza Hut doesn't close until 12. He further stated that he had attempted to contact everyone whose order they couldn't fulfill. However, I never received such a call. This left me wondering why Pizza Hut would accept an order they couldn't deliver.

To add insult to injury, I was charged for the order that I never received. As a pregnant woman, I had waited for hours, only to be left with nothing. Despite the inconvenience caused, no one at Pizza Hut seemed to care or even offer an apology.

Company: Pizza Hut
Country: USA