TrendWeb | Digital Agency
Horrible experiece

I approached TrendWeb to develop an eCommerce website for me. Ricardo da Silva contacted me to discuss my needs. I received a formal quote from Tanya Lewis. During the quotation period, both Tanya and Ricardo were very helpful and always answered my questions via email.

After accepting the quote, I transferred the required deposit. The following day, Ricardo committed to having my website finished within 14 working days. During the 14 working day period, I only managed to get hold of Ricardo once or twice via phone. He committed numerous times via text, voice notes, and email that his team would forward me the required link to my newly developed website. Up to today, I still haven't received any link or proof that he or his team members have developed my site.

During this period, Ricardo requested that I transfer authority of my domain to TrendWeb. Keep in mind that I paid for and registered this domain with a different company. TrendWeb did no work on my domain. On the 19th of March, I sent a final demand to both Ricardo and Tanya to show me proof that they had started my website. The only responses that I got were excuses as to why they hadn't completed my project, which involved the Coronavirus and load shedding.

On the 22nd, I canceled the agreement, requesting a full refund and my company domain transferred back to me. But I received no response. I called Ricardo from numerous different numbers, but he never answered my calls. Only after I started posting reviews about his service did he start communicating with me.

Until now, Ricardo does not take responsibility for his poor service and empty promises. I still haven't received my deposit back or my company domain back.

Let's put all this aside for now. What really got my attention that something is not what it seems is when I truly looked at the employees of the TrendWeb website under the About page. I took the liberty to reverse Google search the five employee images on the page. Four out of the five pictures came back as being used on different pages. When looking at the employee page, both Nathan Daniels and Jared Philander are traced back as stock pictures that can be bought to use on your own website. Victoria Shaw traced back to a photography website in America, and the picture of Tanya Lewis traces back to Shari Arison, who is actually an American-Israeli businesswoman.

Referring back to the first part of my review, I communicated with Tanya Lewis via email. This is a major concern to me. Does Tanya really exist, or is she fake? Maybe she does exist, but the picture of her on the website belongs to a different woman. So do four out of the five pictures. This really raises the question of how TrendWeb really presents itself.

If anything that I have said in my review can be proved to be wrong, I would gladly retract my review and do a public apology. Until then, anyone can contact me to get proof of the images that I reverse searched or any communication between me, Ricardo, and Tamya Lewis.

Company: TrendWeb | Digital Agency
Country: South Africa
City: Boksburg
Address: 18 Mendelsohn Street
Phone: 270607600638

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