My husband and I purchased several pieces of art on our most recent cruise (Worst mistaken impulse buy ever!). I contacted the gallery immediately after returning home and altered our order before any items could be shipped to adhere to their refund policies.
At first I spoke with a very helpful lady who said that the order had not yet been entered into their systems and she was unable to process a cancellation until it showed up in their systems. She promised me that she would hold my information and as soon as the information was accessible she would cancel the order and process the refund. She did tell me that the refund would be sent to Princess Cruises then they in turn would refund my credit card. THIS IS NOT TRUE!!!
According to Princess Cruise Lines, the refund should be issued directly from the gallery minus the 15% fee = (. I called back in a week or so to follow up on the cancellation of my order and was told that the lady I spoke with no longer worked for the company, however, she passed the information and assignment to another employee. I have made several attempts to contact the gallery but have been met with curt and unwelcoming tones and dispositions from the customer service agents. They stated that I should see my refund within 2 billing cycles at the most.
Well that time has come and gone and I am still waiting for my refund. THESE PEOPLE MOVE AT THEIR OWN PACE AND HAVE NO RESPECT FOR THEIR CUSTOMER'S NEEDS AND DESIRES.
I wish that they would cut through all of the smoke and mirrors, adhere to their widely proclaimed return policies, and return my money. Argggggggggg