May 31 made a purchase for a 15" Filter for Computer Screen.
E-mailed company, (1) June 21: Want to exchange product for different size. No response.
E-mailed again (2) June 22: No response.
June 24 I purchased a replacement screen, bigger and returned previous purchased screen to address listed on priority mailbox received and paid $12.45 for shipping.
E-mailed company, (3) July 7: "I made an order (2 weeks ago) and have heard nothing about its shipment. Please let me know when it might ship out. Order is below". Received phone call from UPS store in Dallas saying that package was returned back to me "company has moved."
E-mailed company (4) July 7: "I tried to return my pkg on June 24 and it came back to me saying that your company has moved. This is now my fourth time trying to contact company and no one has ever contacted me. Please send me the "moved" address so that I may return my package and please return my correspondence. I would like to find out about my new order too."
I have called (888-813-9559) twice. I have not heard from anyone at the company. I want my second order delivered since I already paid for it and my first order returned. I need an address that will receive it.
Contacted BBB on July 12
Business Name: The Laundry Alternative, 1 Chestnut St #5-E, Nashua, NH 03060
October 3: Emailed company today since I have received no information regarding refund for first order. Did receive 2nd order over two months ago.
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