I saw their advertisement on TV, and called 1-800-426-1086, talked with Kent. He explained how this company would help me, which I was mislead. I was told that my creditors would be contacted and paid in 36 monthly payments.
I specifically asked that once I was with the program could I cancel at any time and receive a refund of what I have paid in, and was advised that I could.
In the information that I received it states that in 5 to 6 months negoiation will start.
I agreed to pay $347.00 per month starting in November. As of today NOT ONE has been contacted. I have made 8 monthly payments, paid $2734.00.
I was contacted by one of the creditors in April and I listened to what they had to offer, told them to let me think about it and I would contact them back. I Debit Relief at their client services number 866-461-0752 and told them what the creditor offered and the lady I spoke with agreed with me, it was better than they could do. I asked about how this would effect mde with them and she said that it did not matter to fax a statement that I withdraw this creditor. She also advised me that I would get the second creditor paid off faster, that is would reduce my fees. I called back several weeks later to see if they had contacted the 2nd creditor and was advised that they had not, because I did not have enough in my set aside fund. I asked her about the fees being reduced since I settled one myself. She said that she would have to have someone recalculate and contact me. As of today I have not heard from anyone, so I called.
I was advised that my fees would be reduced because of the amount I turned over to them from the beginning. I told them that they have not done anything to help me.
I asked to speak with a supervisor and was transfered, and get her voice mail. On my 3rd call back today I finally got the supervisor Yolanda, and she told me that my fees would not be reduced. I disagreed with her and did all the explaining again. She still insisted that fees would not be reduced. I told that I would like to close my account with them, and wated a full refund, she said I could not because of the contract. Told her I was not told that, I was told from the beginning I could get a full refund, besides they have not done anything. I then asked for her chain on command, she would only give me first names, and after each name I would have to ask for their title. She said that she was the supervisor and did I need her to spell it. She gave me the second name and her title as manager, and started spelling manager. I told her she was a smart a_ _. I then had to ask for the next name and title, she gave it to me. I then asked for the next name and she said that was enough. I asked her if she was refusing to provide me with this info and she said no, that was all I needed. She asked me several times if she could help me any further, and I said yes that she could and I would ask for more name. I wanted the name of the CEO, President, Owner. She hung up on me.
I called back several times asking for the corporate office and was given the run arround. I called 1-800-426-1086 and inquired about services as a new client and was given to a guy by the name of Ryan his ext # 4375. He discussed with me a co by the name of credit exchange and their plan.
I called 1-800-936-6618 and no Ryan there.
I called 1-800-431-1238 asked for ext #4375 and got Ryan's voicemail.
I called 1-800-426-1086 and they could not transfer me to Ryan, but gave
me 1-866-461-0752 to call Ryan
I called 1-800-936-6618 again and asked for client services, the number I was given was 214-461-0051, asked if they had a toll free number for Texas, I was told that they are not affilated with the co in Texas, they are a different co. She mentioned Credit Exchange, I hung up and called 214-461-0051 and there was no answer.
I called 1-800-936-6618 and inquired if they are Debit Relief or Credit Exchange, was transfered to Ryan and got his voicemail.
I then called 1-800-426-1086 & 1-800-431-11238 and asked for their website and was given www.debitreliefusa.com
I called 1-800-936-6618 and their website is www.debitreliefusa.org
I called 1-800-810-3390 and their website is www.thecreditexchage.com
All these phone numbers are connected to one company Debit Relief USA, that does not have a home/corporate office that I can be provide with. Now this really SMELLS STINKY.
Now the credit card bill that I turned over to them to elliminate, due to their neglect is increasing my debit to the creditor.
I have this day filed a complaint with the BBB in Texas, and complaint with the Texas Attorney General. I will be filling a complaint with the FTC, and the Atorney General in Georgia. I will also be contacting the Texas Secretary of State to find out who is their registered agent.
Any more suggestions from you consumers out their please let me know.