I was rear-ended by an insured of ACC General Agency. After I made an initial claim, I was told my adjuster Galynn Dehart would call within 1-2 days and was given ext. for Tracey Weaver to assist me with car rental. Every time I call her she would be on phone. Finally, after 3 days, she picked up my phone and said she would call me by the end of the day to notify if that person still had a valid insurance policy with them. A receptionist can pull up and tell you in a second if someone's insurance is valid or not!!! After my agent told so, I called to talk to my adjuster or their supervisor, left voicemail. None picked up phone or called back!!! And that Tracey never called either!!
If they are giving run-around to you like they did to me! Make a complaint to Texas Department of Insurance and spread the word so that lousy, uncooperative, lazy, fraud company finally closes down!!